Published in UX Planet·May 26, 2022Member-onlyDealing with the a$$hole participantDon’t run! (Yet) — Imagine this. You’ve been running remote user interviews all week. You’ve happened upon increasingly interesting insights and are starting to organize key themes in your head. You’re feeling great! You have another interview scheduled in 2 minutes, so you hop on and get ready. Fifteen minutes later, just halfway through…UX Research5 min readUX Research5 min read
Published in UX Planet·Jan 20, 2021Member-only4 tips to nail your UX research timelinesHow long is this research really going to take? — Do you have stakeholders banging down your door, wondering when you’ll be able to tackle their urgent research requests or when you’ll be able to finish your current work? …UX Research4 min readUX Research4 min read
Published in UX Collective·Jul 14, 2020Member-onlyHow we doubled the speed of our usability testingBusiness decisions are made quickly. Don’t get left behind. — How long does your usability testing take? Is the product team making decisions without you because they don’t want to be bogged down in your process? Are developers coding updates before you can verify prototypes because they think it will be quicker? With a small UX research team, we were…UX Research3 min readUX Research3 min read
Published in UX School·Jan 6, 2020Member-onlyA checklist for your perfect user recruitment emailYou have to be friendly & informative, but succinct — A recruitment email is the gateway to your users. You have so much you want to learn from them — how are they using other products like yours, do they understand your site’s navigation, do they have any difficulty completing your checkout process? And while a recruitment email may seem…UX4 min readUX4 min read
Published in UX Collective·Nov 6, 2019Member-onlyThe power of an immediate debriefSometimes the simplest changes make the biggest difference — Let me start off by saying that all of the user research I currently conduct is remote. I use tools like Zoom, SurveyMonkey, and Optimal Workshop to hold user interviews, send out surveys, conduct prototype tests, etc. Tools like these have made user research much easier to implement for a…UX Research3 min readUX Research3 min read
Published in UX Planet·Sep 19, 2019Member-onlyThe Low-Water Flush: A Missed OpportunityLet’s talk about the UX of toilets — In some women’s public restrooms, you will encounter toilets designed to reduce water waste. They provide two options for flushing — one is pictured with one water drop and the other shows three water drops. …UX3 min readUX3 min read
Published in UX Planet·Sep 17, 2019Member-onlyHandling Confrontation: UX Research EditionShocker: I hate confrontation. And I know I’m not alone in that. Confrontation can be uncomfortable, awkward, and honestly intimidating. It means that someone is upset with you or disagrees with you and it takes practice to learn how to deal with that. I recently butted heads with a stakeholder…UX3 min readUX3 min read
Published in UX School·Jul 9, 2019Member-only6 lessons I learned in my first year as a UX researcherIt was May of 2018 and I had finally gotten the call. I had been offered my first full-time UX Research position and I was ecstatic. After several years of classes, trainings, and self-learning, I was finally going to launch into my dream career. It’s been a little over a…UX6 min readUX6 min read
Published in UX Planet·Jun 4, 2019Member-onlyMaximize Your UX InfluenceEven if you’re not in a leadership position — It is a terrible feeling to be powerless. Or to feel like your best ideas are ignored. Unfortunately, this can often happen on UX teams. …UX5 min readUX5 min read
Published in UX Collective·May 15, 2019Member-onlyThe road to UX is not always straightAbout a year ago, I made the transition from marketing to UX. I studied psychology and marketing in school and launched into a marketing career after graduating. I enjoyed what I was doing, but I wasn’t sure it was the right career path for me. …UX Design4 min readUX Design4 min read
